Help Center

Cancellation fees and refund eligibility are governed by Lynxtour's Refund Policy, including the notice period before departure and any non-refundable third-party costs.

To cancel, notify us in writing by email at biz@lynxtour.cn with your booking reference and travel date.

Refunds are processed to the original payment method within 7–14 business days after cancellation confirmation. Please read the governing Refund Policy for the full terms.

On the Website:

1. Visit the Lynxtour homepage.
2. Click the "Log In" button at the top right corner of the screen.
3. Sign in using your preferred method (Third-party authentication, Email, or Phone number).

This depends on the policy of your specific activity:

• Instant Confirmation: You will receive a confirmation email within 5 minutes of booking.
• Standard Confirmation: You will receive confirmation within 24–48 hours. Please check the "Package Details > Confirmation" section of the activity page to see the specific timeframe.

Note: If you have not received your confirmation after the timeframes mentioned above, please refer to here.

Yes. Please ensure you enter the actual traveler’s details during the checkout process.