Help Center

This depends on the specific cancellation policy of the activity you booked.

Free Cancellation
You can cancel the booking yourself before the deadline specified in the cancellation policy. Simply follow these steps:

• Go to your Lynxtour Bookings page.
• Find the order you wish to cancel and click "Apply for Refund."
• Select the refund reason and quantity, then click "Next."

Conditional Cancellation
Please check the cancellation policy listed on the activity page for specific details. If you wish to apply for a refund, please contact our Online Customer Service (Go to Bookings > Select Order > Click the "Live Chat" icon).

No Cancellation
We regret that this activity is non-cancelable and non-refundable.

On the Website:

1. Visit the Lynxtour homepage.
2. Click the "Log In" button at the top right corner of the screen.
3. Sign in using your preferred method (Third-party authentication, Email, or Phone number).

This depends on the policy of your specific activity:

• Instant Confirmation: You will receive a confirmation email within 5 minutes of booking.
• Standard Confirmation: You will receive confirmation within 24–48 hours. Please check the "Package Details > Confirmation" section of the activity page to see the specific timeframe.

Note: If you have not received your confirmation after the timeframes mentioned above, please refer to here.

Yes. Please ensure you enter the actual traveler’s details during the checkout process.