Terms of Service

Terms of Service

1. Booking and Eligibility

• Age Requirements: For safety reasons, we cannot accept infants under 2 years old (specifically 14 days to 2 years). Travelers under 18 must be accompanied by at least one adult.

• Health Warning (High Altitude): This tour involves high-altitude destinations (e.g., Yunnan, Lijiang). It is physically demanding.

  • Travelers with severe hypertension, heart disease, or respiratory issues should consult a doctor before booking.

  • We strongly recommend bringing medications for altitude sickness, warm clothing, and sun protection (sunglasses, sunscreen).

  • Pregnancy: For safety reasons, we cannot accept bookings from pregnant travelers.

• Documentation: It is the traveler's responsibility to possess a valid Passport and necessary Visas for entry into China. The name on your booking must match your passport exactly.

2. Transport and Tickets

• Train Travel: China Railway tickets are strictly real-time and name-based.

  • Passports: International travelers must use their passports to pick up physical tickets at the railway station counter. You generally cannot use automatic gates with a passport.

  • Ticket Assignment: We cannot guarantee specific seat or bunk numbers (e.g., consecutive seats) as they are randomly assigned by the railway system.

  • Changes: If you need to change or cancel a train ticket, please contact us immediately. Fees may apply according to the Railway Authority's rules.

• Flights: Please arrive at the airport at least 120 minutes before departure.

• Safety Regulations (Power Banks): Per Civil Aviation Administration of China (CAAC) regulations (effective June 2025), power banks without clear specifications (3C marks) or recalled models are prohibited on flights.

3. Itinerary & Modifications

• Adjustments: We reserve the right to adjust the itinerary, order of visits, or departure times due to weather, traffic, or safety conditions (e.g., Jade Dragon Snow Mountain cable car closures due to wind).

• Cable Car Closures: If the "Big Cable Car" at Jade Dragon Snow Mountain is closed due to weather/maintenance:

  • We will attempt to switch to a smaller cable car and refund the price difference (Refunds regarding cable cars will be issued in the equivalent booking currency).

  • If all cable cars are closed, we will refund the specific ticket cost.

• Missed Activities: If you choose to leave the tour early or skip an activity, no refund will be provided for the unused portion.

4. Accommodation

• Single Supplement: Prices are based on shared occupancy. If you are traveling solo, you may need to pay a Single Supplement fee. We cannot arrange for 3 adults in one room.

• Conditions: Please note that in some remote high-altitude areas, hotel facilities may differ from international standards. Some hotels in Lijiang Old Town require walking as vehicles are prohibited.

5. "No Shopping" Policy

• Zero Forced Shopping: This is a "No Shopping" tour. We will not take you to designated shopping stores for forced consumption.

• Local Commerce: Please note that souvenir stands inside scenic spots, museums, or rest areas are not affiliated with us. Purchase items at your own discretion.

• Consumer Rights: For goods purchased in Yunnan, the local government offers a "30-day return policy" for dissatisfaction. You may contact the Yunnan Tourism Shopping Return Center if needed.

6. Liability
LYNXTOUR acts as an agent for airlines, hotels, and transport companies. We are not liable for loss, injury, or damage caused by third-party negligence, nor for events beyond our control (Force Majeure). We strongly recommend purchasing comprehensive Travel Insurance in your home country.

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