Help Center

You may book most tours directly on Lynxtour. For selected services, we may ask for traveler details during checkout or after booking confirmation.

To book an activity on Lynxtour:

1. Browse through activities for something that interests you
2. Select the packages you'd like to purchase
3. Enter your details
4. Make your payment

All that's left to do is wait for your booking to be confirmed.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Lynxtour vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

All times shown are in the local time zone where the activity is held.

For example, if you are looking at an activity for Yunnan and the time is stated as 09:00, that means 09:00 Yunnan time.

If you are trying to make a booking more than a few months away, we may not have those tickets in stock yet. Please check back closer to your activity date to purchase those tickets then.

The tickets may also be sold out due to high demand. We apologise for any inconvenience caused.

Before your booking

You can check for the meeting/pick-up point for your booking in the "Package Details > How to use" section of the activity page.

After your booking

You can check for the meeting/pick-up point for your booking in the **"How to Use" section of your *voucher*, or on the *"Package Details > How to use"* section of the activity page.

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to here.

After booking, you will receive a confirmation email with your booking details. If you cannot find it, please check your spam folder first, then contact us with your name and travel date.

For help with an existing booking, please contact us by WhatsApp, email, or the contact form on our Contact Us page. To help us assist you faster, please include your full name, booking reference, travel date, and a short description of the issue.

After booking, you will receive a confirmation email with your booking details. If you cannot find your confirmation, please check your spam folder first, then contact us with your name and travel date.

You will receive a cancellation email that confirms your booking has been cancelled.

• Your payment for the booking will be refunded to the payment method which you used to book your activity.
• Depending on your payment method, your refund can take 7-14 days to be reflected in your account.

For more information on Lynxtour's refund policies, please refer to the "Payments and Refunds > Refunds" section of the Help Center.

The name shown on your review is based on the traveler details submitted with your booking or your account profile, depending on how the review request was generated.

Lynxtour reviews are displayed automatically, based on the submitted date, rating, or "helpfulness".
If you cannot find your review, please contact us with your booking reference and approximate submission date.

If the review or the photos you've uploaded don't meet our content guidelines, your review won't be publicly visible.

Reviews must be written within a month of your activity date (in your booking details), no earlier or later.

Lynxtour uses secure third-party payment gateways to process payments. We do not store your full credit card details on our website.

Lynxtour does not charge any additional handling fees for booking an activity, but some banks may charge international transaction fees if you are not paying in the local currency of your payment card. Please check with your bank before making a booking.

Lynxtour accepts the currencies shown on the website and at checkout. Available currencies may vary depending on your market, payment method, and product type.

Lynxtour supports the payment methods shown at checkout. Available options may vary depending on your location, currency, product type, and order amount. If a payment method does not appear on the checkout page, it is currently not available for that booking.

If you're experiencing issues when making your payment, please try the following:

1. Double-check your card details.

2. Confirm your card supports online and international payments.

3. Try another browser or device.

4. Try another card or payment method.

5. If you used a promo code, review its terms first.

If you are still unable to complete your purchase, please get in touch with Lynxtour Customer Support  for further assistance and we'll do our best to help you resolve the issue.

If you notice an unfamiliar charge, first compare it with your recent bookings and confirmation emails. If you still believe the charge is unauthorized, contact your bank immediately and then reach out to Lynxtour support with the charge date, amount, and any relevant screenshots.

No. For security reasons, bookings should be made using a credit or debit card issued in the traveler's or payer's name, subject to bank and payment verification.

If you need an invoice or receipt, please email us with your booking reference and billing details. We will send it to you after verification.

If you need to change your travel date or traveler details, please contact us as early as possible. Changes are subject to the policy of the specific tour or service and availability at the time of request.

Changes to the number of travelers depend on the policy of the specific tour or service and availability on your travel date. If you need to add or remove participants, please contact us as early as possible by email, WhatsApp, or the contact form. We will confirm whether the change is possible and whether any price difference applies.

Refund timing depends on the original payment method and the policy of your bank or payment provider. In most cases, approved refunds appear within 7–14 business days, but some methods may take longer.

Cancellation and refund eligibility depend on the policy of the specific tour or service you booked. If your booking allows changes or cancellations, please contact us as early as possible with your full name, booking reference, travel date, and reason for the request. Once we verify the booking conditions, we will confirm whether a cancellation, refund, or partial refund can be arranged.

If your travel plans are affected by a delayed or cancelled flight, please contact us as soon as possible with your booking reference and supporting documents. We will review the booking policy and do our best to assist.

Activities with conditional cancellation may be refunded only if specific requirements are met, such as weather conditions, operating restrictions, or supplier approval. If you believe your booking qualifies, please contact us with your booking reference and supporting details so we can review it with the local operator.

If you experience headaches, dizziness, or shortness of breath, please stop moving and rest immediately. Avoid drinking alcohol and stay hydrated. Most hotels and tour vehicles in high-altitude areas are equipped with oxygen canisters for your use.

For non-emergencies, inform your guide or driver who can assist you in finding the nearest pharmacy or clinic.
For urgent medical needs during your trip, please contact your guide, driver, or our emergency support channel immediately so we can help coordinate local assistance.

Yes. If you feel unable to continue a high-altitude hike or activity, please notify your guide as early as possible. We will do our best to arrange a lower-altitude alternative or more rest time, though additional costs may apply depending on the change.

Mountain weather or local events can sometimes cause unexpected road closures. Our local team monitors these in real-time. If a closure occurs, your guide will suggest an adjusted schedule or an alternative route to ensure your safety and minimize impact on your trip.

If a primary destination becomes completely unreachable due to official traffic control or safety reasons, we will offer a partial refund for the unvisited portion or provide a substitute activity of equal value.

Your guide, driver, or local coordinator will contact you by phone, WhatsApp, WeChat, or email as soon as we receive official traffic updates.

If you are unhappy with the service quality during your trip, please contact us immediately by WhatsApp, email, or the contact form so we can try to resolve the issue as quickly as possible.

After your trip, you are welcome to share your feedback, photos, and suggestions with us by email or through the review request we send after selected bookings.

For issues that weren't resolved during the trip, please email official@lynxtour.com within 7 days of your trip completion. Please include your Order ID and any supporting evidence (photos or videos) for a formal investigation.

Kunming and Dali are pleasant year-round due to their "eternal spring" climate.

For Lijiang and Shangri-La, autumn (September–November) offers the most stable weather and clearest mountain views.

To avoid heavy crowds, try to steer clear of Chinese public holidays, especially the "Golden Week" (first week of October) and the Chinese New Year.

Cherry blossoms in Dali usually bloom in late December or March. For guaranteed snow on the peaks of Jade Dragon or Meili, visit between December and February.

Yunnan has "four seasons in one day." Use the layering method: a breathable base layer, a fleece or sweater for insulation, and a windproof/waterproof outer shell.

Comfortable, broken-in walking shoes or light hiking boots with good grip are essential, as many ancient towns have uneven cobblestone streets.

The UV radiation is significantly stronger at high altitudes. We recommend SPF 50+ sunscreen, polarized sunglasses, a wide-brimmed hat, and lip balm to prevent dryness.

Arrive in a mid-altitude city like Lijiang first to acclimate for a day before heading higher. Avoid smoking, drinking alcohol, and over-exertion during your first 24 hours.

These mountains are sacred to the Naxi and Tibetan people. Please do not litter, stay on marked paths, and always walk clockwise around religious structures like stupas or prayer wheels.

Most scenic areas have cable cars and wooden planks making them accessible, but we recommend consulting a doctor for those with pre-existing heart or respiratory conditions.

Sunrise and sunset offer the most dramatic light on the peaks (known as "Golden Mountain"). Be at your viewing point at least 30 minutes before dawn.

Rain usually comes in short, heavy bursts followed by sunshine. Always carry a compact umbrella or a lightweight poncho in your daypack.

Bring a waterproof cover for your camera bag and extra batteries, as the cold air at high altitudes can drain battery life faster than usual.

Click "Sign Up" on the homepage. You can register using your email, phone number, or quickly link your Google/Facebook account.

Please check your spam folder first. If it's still missing, wait 60 seconds and click "Resend." Ensure your email/phone number was entered correctly.

Go to the Login page, click "Forgot Password," and follow the instructions sent to your registered email or phone.

If you need to update your contact information or request deletion of account-related data, please contact us by email. We will verify your request before processing any changes.

If you need to update your contact information or request deletion of account-related data, please contact us by email. We will verify your request before processing any changes.

We promise that the services provided will match the descriptions on our platform. If there is a major discrepancy, we offer compensation or partial refunds.

If the service did not meet our guaranteed standards, please submit a "Quality Claim" with supporting photos/videos through the Order Details page within 7 days.

For immediate assistance during your trip, use our WhatsApp or WeChat live support. For non-urgent booking inquiries, the Online Form or Email is recommended.

If you submitted an Online Form or Email, you will receive a ticket number. You can reply directly to that thread to check for updates.

Our office hours are Monday to Saturday, 9:00 AM–6:00 PM (GMT+8). For urgent travel issues, please contact us through the fastest available channel listed on the Contact Us page.

Yes! Our emergency travel support operates every day of the year, including holidays, to ensure your trip stays on track.

Situations like being unable to find your driver, denied entry to a pre-booked site, sudden illness, or safety concerns are considered emergencies.

In case of urgent travel issues, please contact us immediately by WhatsApp or phone. We will respond as quickly as possible based on local operating hours and the nature of the issue.